Moving Light Moving Light

Privacy Policy

Redchip Lawyers consider your privacy to be important and we take our responsibility to protect it seriously.

Last updated June 2026

1. Privacy Statement

Redchip Lawyers Pty Ltd ACN 136 969 358 (we, us, our) consider your privacy to be important and we take our responsibility to protect it seriously. We understand that you are concerned about your privacy, along with the confidentiality and security of any personal information that you provided to us.

This Privacy Policy (Policy) sets out how we collect, hold, use and disclose information about individuals who deal or interact with us. We treat all personal information collected by in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and this Policy. If there is any inconsistency between the Privacy Act and this Policy, the Privacy Act will prevail to the extent of the inconsistency.

2. Personal and Sensitive Information

2.1 Personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. We collect a variety of personal information that is reasonably necessary for the purposes of conducting and improving our business and our services. This information is collected from a range of sources including:

  • our website www.redchip.com.au (the Site);
  • enquiries regarding and/or engagement of our services;
  • marketing research;
  • provision of your business card or contact details to members of our staff;
  • events held by us and in conjunction with other parties;
  • competitions and surveys;
  • when you sign up to receive information from us (for example, through email updates you opt into);
  • by otherwise having some form of contact with us such as such as by mail, telephone, email, or internet; and/or
  • through any of our other business activities.

We may generally collect your personal information by:

  • collecting it directly from you when you engage our services, including when you make an enquiry, enter into an agreement, complete application or onboarding forms, or communicate with us by email, phone or in person;
  • collecting it from third parties where permitted by law, including your authorised representatives, vendors, purchasers, landlords, tenants and referrers;
  • obtaining information from publicly available sources;
  • using electronic verification service providers and government agencies to verify your identity and meet our legal and regulatory obligations;
  • collecting, verifying or processing your information through AMLHUB on our behalf as part of our AML/CTF compliance processes; or
  • collecting information through our website or digital platforms when you submit enquiries or use our services online.

Personal information collected by us includes:

  • Contact information – such as your name; mobile number, telephone number, email address, home address and preferred billing address;
  • Personal information – such as your date of birth, photo ID and unique identifier, such as a passport or driver’s licence number;
  • Business information – such as your business or company name, occupation and/or job title, staff and contractor information and information about your business practices and affairs provided by you in the course of our services;
  • Identification documents and data necessary for verification of identity;
  • Public information collected from publicly available resources and data bases;
  • Preferences – including your interactions with our firm, reasons for using our services and feedback provided by you.
  • Data logs – such as your Internet Protocol (IP) address, browser type, browser version, clickstream data, the pages of our Site that you visit, the time spent on any pages of our Site and other log related information relating to your use of our Site.

We endeavour to only collect personal information about you from you, where it is reasonable and practical to do so.

2.2. Sensitive Information

We do not knowingly collect or use any health-related information or any data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, sex life, or sexual orientation, criminal convictions and offenses, trade union membership, or genetic or biometric data.

We will take reasonable steps to delete all sensitive information (as defined within the Privacy Act) that you provide to us, whether intentionally or incidentally.

2.3. Information About Minors

We do not knowingly collect or use data from children under 18. If a parent or guardian becomes aware that his or her child has provided us with data, that parent or guardian should contact us. If we become aware that a child has provided us with Personal Information, we will delete such information from our files. 

3. Use of Personal Information

We automatically gather personal information to monitor the use of our Site and to support our service delivery. The vast majority of data we collect (other than your personal details) is aggregated and effectively anonymous to us. In general, we use personal information for providing, evaluating, improving, personalising and developing our business and our services.

More specifically we use personal information for: 

  • providing the legal services you have requested;
  • improving our services and client satisfaction;
  • providing support to you;
  • promoting and delivering our services to you;
  • determining whether an individual is suitable for a position within our business, as an employee or contractor;
  • our internal research and statistical purposes (including market segmentation and customer value analysis); and
  • enabling us to forward to you other information or material which we believe may be of interest to you.

4. Protecting Your Personal Information

4.1. Steps we take

We take reasonable steps to protect personal information we hold from:

  • misuse, interference and loss; and
  • unauthorised access, modification or disclosure.

The precautionary steps we take to protect personal information include:

  • adopting measures to protect our computer systems and networks for storing, processing and transmitting personal information;
  • adoption of procedural and personnel measures for limiting access to personal information by our staff;
  • regularly reviewing our information collection, storage and processing practices; and
  • such other security measures we consider reasonable and appropriate from time to time.

Notwithstanding that we use our best endeavours to protect all personal information we collect and hold, we unfortunately cannot guarantee its complete security.

4.2. De-identifying and deleting personal information

When your personal information is no longer required to be kept by us, we will take reasonable steps to destroy or delete the personal information in a confidential manner. 

5. Disclosure of Personal Information

5.1. Disclosure generally

We may disclose your personal information to third parties where reasonably necessary to provide our services, and meet our legal and regulatory obligations, including:

  • to external service providers so that they can provide financial, administrative or other services in connection with:
    • the operation and improvement of our business; or
    • providing the services requested by you;
  • website hosts;
  • as permitted under the Privacy Act; and
  • with your consent, or if you are deemed to reasonably expect that your information would be passed to the person to whom the personal information is disclosed.

We may also disclose your personal information to counterparties and their legal representatives in connection with legal matters and transactions; barristers, expert witnesses, consultants, agents and other professional advisers engaged in relation to your matter; overseas law firms where foreign legal advice is required; external law firms engaged to assist in providing services to you; financial institutions and payment processors; courts, tribunals, regulators, law enforcement agencies and government authorities; and service providers who assist us in operating our practice, including IT service providers, document management providers and data storage providers.

We may also disclose your personal information to third parties who assist us in meeting our AML/CTF obligations, including identity verification providers, electronic verification platforms and AMLHUB, who may collect, verify, store and process your information on our behalf.

We may also disclose your personal information to government agencies and regulators, including AUSTRAC, as required to comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and other applicable laws.

Your personal information may be shared within Redchip Lawyers, including related entities, for the purposes of AML/CTF compliance, risk management and business operations.

We will only disclose personal information, other than as mentioned above, where we are legally required or compelled by a law enforcement or government agency to do so. Users will be notified as soon as reasonably possible, where allowable by law, if any request is made for your information to be disclosed.

5.2. Information you make public 

Certain spaces we provide are open to any member of the public to view. Any information you create or post in these locations will not be private. We urge you to exercise caution when deciding to disclose your personal information in a public space. You agree to assume all responsibility for all personal information that you have made public on our Site. 

6. Competitions

6.1 Our competitions

Predominately all competitions offered by us are hosted on our servers and are conducted, with respect to the collection and use of personal information, in accordance with this Policy. 

6.2 Third party competitions

Competitions run by a third party, such as by one of our sponsors or by one of our advertisers, will host their own contests on their servers and will collect their own personal information. Therefore, we strongly recommend that before signing up to any third party competition you carefully review the applicable Privacy Policy of that third party site. 

7. Cookies

  • We may utilise “cookies” through our Site which enable us to monitor traffic patterns and to serve you more efficiently if you revisit our Site. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We may collect certain information such as your device type, browser type IP address but a cookie does not identify you personally.
  • In accordance with the APPs, we obtain your consent for non-essential cookies:
    • When you first visit our website, we will provide clear information about the cookies we use;
    • You have the right to accept or reject non-essential cookies;
    • You can modify your cookie preferences at any time through your browser settings; and
    • Rejecting cookies may limit some features of our Site.
  • You can set your browser to disable cookies or to notify you when you receive a cookie and provide you with an opportunity to either accept or reject it in each instance. If you disable cookies, you may not be able to access certain areas or features on our Site.

8. Web Beacons

Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to Cookies, and are used to track the online movements of web users or to access Cookies. 

Unlike Cookies which are stored on the user’s computer hard drive, web beacons are embedded invisibly on web pages (or in e-mail). 

Web beacons may be used to deliver or communicate with Cookies, to count users who have visited certain pages and to understand usage patterns. 

Like many sites, we use web beacons to collect information which is done in accordance with this policy. 

9. Overseas Disclosure

9.1. Overseas IT service providers

To provide customer support, perform back-office functions, store personal information, undertake fraud prevention tasks or to otherwise assist us in providing our services to you, we may disclose personal information to outsourced engage staff or third-party service providers that are based overseas. 

This does not lessen our obligation to protect your personal information, and we have implemented security measures to protect the security of your personal information. However, as with any transfer of data, there are still risks of data breaches.  

By requesting our Services you are explicitly consenting to the international transfer and processing of your personal information in accordance with this Privacy Policy, in full and informed knowledge of the risks associated with such transfers and processing. 

9.2. Disclosure for analytics

We may use Google Analytics to track your usage of our Site. Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of the Site, to prepare reports on the Site’s activities and share them with other Google services. 

Google may use the data collected to contextualise and personalise the ads of its own advertising network. Personal data collected by Google includes cookie and usage data, which is processed in the United States of America. You can find Google’s privacy policy here: http://www.google.com.au/policies/privacy/. 

9.3. Consent to overseas disclosure

Other than as contemplated in this clause 9, we will only disclose your personal information to an overseas recipient if: 

  • you consent to the transfer; or 
  • the disclosure of the information is required or authorised by or under an Australian law, other applicable law or a court/tribunal order. 

10. Third parties

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. 

We confirm that we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services whatsoever. 

You should be aware that your ability to opt-out of a third party tool or platform will depend on the conditions governing your agreement with that third party. 

11. Accessing and Updating Your Personal Information 

11.1. Access to personal information

We will provide you with access to your personal information held by us unless: 

  • giving access would be unlawful; or 
  • denying access is required under the Privacy Act or any other applicable law.

11.2. Request for access

If you would like access to your personal information aside from your account information, you must contact us in writing making such a request. Following receipt of your request, we will contact you and either provide you with the information you have sought, or return to you with an explanation detailing why we will not provide you with the information.

11.3. Accessing your personal information

If you wish to amend personal information that we hold, please contact us to request amendment. If we elect not to correct your information, we will notify you, within a reasonable time, of the reason for our refusal, the mechanisms available for you to complain about our refusal and such other matters required by the Privacy Act. 

If you wish to have your Personal Information deleted, please let us know and we will take all reasonable steps to delete it, unless we need to keep it for legal reasons. 

12. International Users

If you are located outside Australia and choose to provide your personal information to us, your personal information will be processed in Australia and in accordance with this Policy. 

13. Complaints

We strive to ensure our compliance with this Policy and to regularly review our practices under it. 

If at any time you have a complaint against us regarding our Policy, including a breach of the Privacy Act, we invite you to make a complaint by emailing us at redchip@redchip.com.au. All complaints made will be dealt with in confidence. We endeavour to respond within 30 days of receipt of a complaint with a resolution or proposed resolution to the issue raised. 

Please note that you may also make a complaint to the Office of the Australian Information Commissioner (OAIC) about the handling of your personal information. Information on making a privacy complaint can be found on the OAIC website at https://www.oaic.gov.au/privacy/privacy-complaints. 

14. Variations

We reserve the right to vary this Policy from time to time without further notice to you. Any variations made will be updated on our Site. We will not reduce your rights under this Policy without using our best endeavours to first provide you with notice. It is your responsibility to check this Policy every now and again to ensure you are aware of any changes made to it. 

15. Further Information

For any further information about this Policy please contact us at redchip@redchip.com.au.